Practice management for appointments and patients
Practice software for appointment and patient management
For every clinic: from a single practice to a hospital
PFR plans every doctor, room and device across all locations in one live calendar. Patients book online, fill in questionnaires before the visit and manage their appointments in a patient portal.
01
One calendar for every site
Doctors, staff, rooms and devices side by side. Changes appear live, and double bookings are prevented automatically.
02
The right appointment, not just any slot
Skills, room and device needs, age limits, insurance rules and daily caps are checked on every booking.
03
Online booking on your website
A widget in your colours and font. No cookies and no tracking, so no cookie banner is needed.
04
Fewer no-shows
E-mail and SMS reminders go out automatically. When a slot frees up, the waiting list offers it by e-mail.
For the practice team
The practice day in one system
Calendar, patients, absences and treatment packages. Every role sees what it needs.
Tuesday, 29.09.Reception & phone
- Find the next free slot in seconds
- Pre-filled booking form
- Duplicate-patient warning while typing
Doctors
- Own calendar and patient history
- Status: waiting room, under treatment, treated
- Next step of a treatment package suggested
Practice management
- Absences with approval and a list of affected appointments
- Staffing forecast per skill
- Your own rules for online booking
Treatment packages in one step
For example: scan, surgery three to seven days later, check-up. Dates are proposed automatically and the package is saved completely or not at all.
Staff absences without chaos
When a leave request is approved, PFR lists every affected appointment. Each one can be reassigned, kept or cancelled, and the patient gets a rebooking link.
Online booking
Patients book directly on your website
The widget is embedded with a copy-paste snippet and takes on your accent colour and font. Steps that are not needed are skipped automatically.
- No cookies, no tracking
- One account for the whole family
- A booking link for each doctor
- Confirmation with calendar file and cancellation link
- 1Appointment type
- 2Location
- 3Insurance
- 4Doctor
- 5Date and time
- 6Confirm with e-mail code
Appointment finder
New since September 2026Your rules decide which appointment a patient gets
The practice builds its own booking questions on a visual canvas. A few closed questions lead to the right appointment type, online and at the front desk alike.
Managers can describe a change to the question tree in plain language. The AI drafts it and shows the effect on example cases. Nothing changes until a person confirms.
Possible outcomes
- Book directly
- Acute: today or tomorrow
- Practice suggestion or waiting list
- Callback
- Please call us now
No patient is left without a way forward.
For patients
Less paperwork, less waiting on the phone
Patient portal
All appointments at every PFR practice in one place, filtered by family member. Cancel online and accept earlier slots with one click.
Questionnaires in advance
Assigned automatically by appointment type. Filled in at home via a link or on a waiting-room tablet, with signature and photo answers.
Reminders
By e-mail and SMS, with quiet hours and a daily limit set by the practice.
An AI phone assistant that runs entirely inside your practice
The optional AI appliance sits in your practice. Language model, speech recognition and speech synthesis run locally. No patient data is sent to outside AI services.
Reminder calls
The patient presses 1 to confirm or 2 to decline. Silence never counts as confirmation, and a decline creates a task for staff.
Booking by phone
The assistant offers up to three real free slots from the live calendar. Switched off by default and enabled per practice.
Reschedule calls
When the practice has to cancel an appointment, the assistant calls the patient and offers free slots.
Always a human option
Callers can ask for a person at any time. After three failed tries, the call goes to reception.
No call audio is stored. The assistant currently speaks German.
Privacy & security
A dedicated installation for every practice
Each practice has its own server, database and sign-in system. The practice server is reachable only through an encrypted private network, never directly from the internet.
Medical data stays with the practice
The central booking portal only passes requests through. It keeps the patient account and family list, never medical records.
Every access is logged
Reads, changes, sign-ins and denied attempts go into an append-only audit trail.
Secure sign-in
Single sign-on with two-factor authentication by app or passkey. PFR stores no passwords itself.
Scanned uploads
Every uploaded file is virus-scanned. Files with macros, scripts or encryption are rejected.
Specialties
Built for any specialty and any size
Services, skills, rooms, devices, questionnaires and booking rules are configured by the clinic. Today's reference installations run in ophthalmology.
Local insurance and billing rules are built in, starting with Germany.
Switching
Switching to PFR can be planned
Import from Doctolib
Patients and appointments are imported from Doctolib CSV exports, with a dry run and a review list first. We run the import for you.
Parallel running
Both systems can run side by side during the switch-over.
Guided setup
A setup wizard and checklists walk you through locations, rooms, staff and appointment types.
Automatic updates
In a time window you choose, or with one click. Staff see a maintenance page during the update.
See PFR with your own workflows
We show you the system with demo data and discuss how your appointment types and rules map to it.
Write to us
welcome@scd.worksIdeally with your number of sites, specialty and current system.
Send an e-mail